Via Ferrata

This is a combination of factors, namely the capacity of the participant and insurance requirements. Each participant is responsible for their own clipping and safety, and the course was designed with an average adult height in mind. While this is not a restriction, it

can make some sections more challenging. As stated above, this is an insurance requirement and it is not something that we flex on. All participants must be 10 years of age or older and youth aged 10-14 must be climbing with an adult. An adult could be anyone in your party that is 18 years of age or older and an adult can climb with up to 5 youths at a time. Youths that are 15 years of age and older are welcome to climb without an adult.

We do not have a height or weight restriction. However, participants must have a properly fitted harness and helmet. Our harnesses fit a 24 inch waist up to a 54 inch waist.

RESERVATIONS ARE REQUIRED FOR ALL OF OUR ACTIVITIES

We do not staff for walk-ins and therefore we cannot guarantee your participation as a walk-in. That said, if we can fit you in we certainly will, but this solely depends on our instructor and equipment availability. Understand that your reservation affects our availability and our crew member's schedule. Reservations allow us to plan accordingly and best serve all of our clients and crew.

If you would like more help or if you have any special request, concern, or you are not seeing the availability that you desire, simply give us a call and our reservation specialists (who are often our instructors as well) would be more than happy to help you!

Yes! We simply need your contact info and also your card info to make a reservation. However, YOU WILL NOT BE CHARGED ANYTHING at the time of booking. You will pay in full during the check-in process before your trip on your reservation date.

As soon as you have a date in mind, make a reservation! There are no cancellation or rescheduling fees and you don’t have to pay

anything in advance. At a minimum, our guideline would be to reserve 2 weeks in advance, however if we can take last minute

reservations, we will! Note that most of our online booking closes at 4 pm the day before. If you want availability for the DAY OF, you must call. We take reservations up to 1 year in

advance. Some weekends fill up 2-3 months in advance.

No worries at all! Simply contact us (phone, email, or text) as soon as you know of ANY CHANGES to your plans. We only charge you

for those that are actually participating, not how many you had reserved. It's simple, if you participate, you pay 🙂

We are OPEN RAIN OR SHINE! Weather is unpredictable, but generally speaking the actual weather is not as bad as predicted

and clients can have a great time even if the weather is not ideal.

On a Via Ferrata day, the rock and rebar are still climbable even when wet. We do not see any increase in clients needing aid when it is

raining. Generally Via Ferrata clients make three comments during rainy days 1) What a cool experience, especially to see the waterfall flowing. I am glad I came. 2) It was great having the place to ourselves since everyone else canceled. 3). The muddy

trails were the worst part. 

With all that said, you need to understand that we do not climb or rappel during thunderstorms. Once again, weather is unpredictable, but generally speaking, Red River Gorge thunderstorms pass through in 30-45 minutes. It is at the instructor’s discretion as to when activities will resume but this will not be before 30 minutes from the last incident of lightning or thunder.

Check-in is 10 minutes prior to your reserved time.

Check-in is at our office: Southeast Mountain Guides 1617 KY-11 Campton, KY 41301

Have a change? No worries! We are reasonable people, serving reasonable people.

We do not have any cancellation fees, etc. It's simple: if you participate, you pay. Keep in mind that any change in your plans (even if by

1 person or 10 minutes) affects our instructors and other clients. Therefore, if you have ANY changes, no matter how insignificant, we ask that you let us know as soon as you can.

We do not charge for your canceled activity, nor do we have any cancellation fees. We are reasonable people, serving reasonable people. We understand that plans change, so if you have ANY CHANGES to your plans, just let us know ASAP! Changes to your plans do affect our crew and other client reservations. Keep in mind that we are OPEN RAIN OR SHINE!

If you cancel, you will not be guaranteed any prior pricing, discounts, or special rates.

If Southeast Mountain Guides needs to cancel your reservation, we reserve the right to decide if a refund or prorated amount is

issued to you. We will not be responsible for any other incurred losses, such as other cancellation fees from travel plans, etc. You will receive an email notification of your cancellation. Thanks!

You bring the stoke, and we will provide the rest! Except for tennis shoes or hiking boots, you will need to bring those! All necessary

climbing equipment is provided. Snacks and drinks are available for purchase on-site.

You MUST bring closed toe/closed heel shoes and clothing that is comfortable and appropriate for the weather. Additionally, we

recommend bringing a small day pack with personal items, food, snacks and water.

You can! Our instructor will need to inspect equipment before use. Buttypically, as long as it is approved climbing equipment and all soft goods are 7 years of age or less, you can use them. With that said, we do provide all necessary climbing equipment, so if you do not have anything or if you don’t want to bring your own, that is fine by us!

We do have partial refunds for our Via Ferrata activity! If you decide not to participate after completing the practice wall, then your charge will be modified to $25 (plus taxes/fees) and you will be refunded the difference.

Please inform us of any medical conditions or concerns that will affect the trip. Bring any personal items and medications that you need

and ideally in a small backpack or fanny pack so you can have everything on your person even while climbing the course. Our

instructors have basic medical training such as Wilderness First Aid, CPR, and/or Wilderness First Responder.

Our activities are NOT recommended for anyone that has a serious health or medical concern.

Our activities are also not recommended during any term of pregnancy.

Spectators are more than welcome at our facility! There are observation decks and picnic tables on our property. Sightseers are welcome anytime during normal business hours. If you wish to walk up to the cliffline where the climbers start or end their climb a helmet must be worn and a waiver must be signed.

We highly encourage you to leave your pet at home. However, if you are going to bring a dog with you, know that dogs must be with their owner at all times, on a leash at all times, and silent so our lifeguards can hear potential clients calling for aid.